Contact & support

Product and account support

Include the project or storyboard name, the action you tried, approximate time and any error message. For credit questions, include the model and quoted charge. Remove unrelated personal information from screenshots. Never email a password, card number or security code.

Billing and refunds

Manage renewal in Settings → Billing or your Paddle receipt. For receipts, disputed payments and refund requests, Paddle buyer support can help. Contact us for product faults and missing credits. Read Refunds & cancellation for how these requests differ.

Privacy, content reports and complaints

For access, correction, account export, deletion, consent withdrawal or connected-app access concerns, email us from your account address where possible. Identify the request without sending unnecessary personal documents. We may need proportionate identity verification and will explain any lawful limits or retention.

For a content-rights or safety report, identify the content, explain the concern and provide a way to contact you. Consumers may also use a competent authority or court. Kazakhstan’s Consumer Protection Committee publishes official contact and complaint information.