Refunds & cancellation

1. Who handles your purchase

SP "Barmagambetov" operates Boardseed. Dodo Payments processes new purchases as merchant of record. Read this policy with our Terms of service and Dodo Buyer Terms. The merchant and terms shown on an earlier receipt continue to govern that earlier purchase. This policy does not reduce any mandatory consumer right.

2. Stop future renewals

Open Settings → Billing → Manage subscription, or the subscription-management link in your receipt. Cancel before the next renewal and retain the confirmation showing the end date. If the portal does not work, contact support promptly so the request can be recorded and addressed.

Cancellation normally ends renewal while preserving the remainder of the paid period. It does not itself refund a payment. Removing a project, signing out, clearing your browser or sending a data-deletion request does not cancel billing. A refund does not necessarily stop future renewal either; request and confirm both if that is your intention.

3. When refunds may be available

A legal right to withdraw, terminate or obtain a remedy for non-delivery, defects or misleading descriptions remains available. Credit use does not automatically eliminate that right. The applicable rules may differ by location, contract and whether any legally valid consent to immediate digital supply was obtained. We do not treat account creation or the first generation as a universal waiver.

Outside mandatory rights, discretionary refund requests are assessed case by case under the Dodo Buyer Terms. We do not promise automatic refunds for unused credits, ordinary cancellation or dissatisfaction with an otherwise delivered creative result. Mandatory rights to withdrawal and remedies for faulty or undelivered services take priority.

4. Send a clear request

Email zhanibek@mail.ru with your account email, transaction reference or receipt, charge date, issue and requested outcome. For payment assistance, use your receipt’s support link. Say explicitly if you are exercising a withdrawal right or also want renewal canceled. Do not send your card number, security code or account password.

For a technical fault, include the approximate time, affected feature and any error message. We may offer a fix or credit correction, but you do not have to accept a substitute where the law entitles you to a refund. Requests are assessed individually and legal deadlines still apply. If a Kazakhstan consumer complaint falls under the ten-calendar-day response rule, we will provide a reasoned response within that period.

5. Missing frames and credit problems

Report a missing Output, duplicate debit or stuck reservation even if the payment itself is outside a discretionary refund window. A provider may complete a request while the app fails to display or save it. We check the request’s actual status before releasing credits or retrying, to avoid duplicate charges. You can ask us to explain the adjustment.

A corrected credit balance is an in-app usage adjustment. It is not a cash refund and does not replace a monetary remedy owed by law. Unused monthly credits ordinarily expire at the end of the funded billing period and are not a cash balance.

6. After approval

Approved refunds are processed by the merchant for the original purchase, generally through the original payment method. Use the confirmation for the applicable processing timeline; your bank’s posting time may differ. If the refund has not arrived, contact the merchant shown on your receipt with the refund reference.

A full refund removes unused credits and blocks AI generation funded by that purchase. A partial product refund currently places the remaining allowance from that purchase on hold or removes it pending support reconciliation; it is not an automatic proportional credit reduction. We will reconcile any entitlement you retain under the agreed resolution and applicable law. A tax-only adjustment may also temporarily hold credits until support confirms the correct allowance. A refund does not automatically delete your saved projects.

7. Disputed or unauthorized charges

Report suspected unauthorized charges promptly to the merchant shown on your receipt and your payment provider as appropriate. We may restrict the affected paid allowance while a reversal or fraud investigation is resolved. This does not remove your lawful charge-dispute rights or require you to contact us before using them. We will not treat a good-faith complaint as abuse merely because you request a refund.

8. Further help and policy changes

If you disagree with an outcome, reply with the decision reference and what you believe was missed. You may approach a competent consumer authority, dispute-resolution body or court. For Kazakhstan, official contact and complaint information is available from the Consumer Protection Committee.

Save a copy of the policy and receipt for your purchase. Future policy changes do not remove refund rights attached to an earlier transaction. This page forms part of our service terms; compulsory local rights always take priority.