Terms of service

1. Our agreement with you

Story Not Story is operated by SP "Barmagambetov", a sole trader in Kazakhstan ("we", "us"). These terms govern your use of our website and software. Our business contact information appears on this page and on Contact & support. Contact zhanibek@mail.ru with questions or notices.

"You" means the individual using the service, or the business they are authorized to represent. You must be at least 18, legally able to enter this agreement, and authorized to act for any organization whose account or material you use. Accept these terms before creating an account. Do not create an account if you cannot meet these conditions.

The Privacy policy explains data handling. The Refunds & cancellation policy forms part of these terms. Mandatory law takes priority over any conflicting provision. A checkout purchase through Paddle is also governed by the Paddle terms presented there; these terms govern the software we provide, not Paddle’s independent services.

2. What the service provides

The app supports video planning: briefs, scripts, characters, scenes, shots, AI storyboard images and sequence editing across horizontal, vertical and square formats. Your deliverables are the features and export formats described in the app when you use or purchase them. A storyboard, timed preview or image sequence does not by itself include a rendered video, sound track, stock-media license or publishing to a social network.

We will provide the service with reasonable care and skill. AI performance, availability and response times vary with the request and provider. Roadmaps, demonstrations and experimental features are not commitments to deliver an unlisted feature. This does not excuse a failure to provide a paid feature as described.

3. Account security and permissions

Give accurate account and billing information, protect your credentials, and tell us promptly about suspected unauthorized access. Do not share accounts to bypass plan restrictions. You are responsible for actions you authorize and for people you allow to access your account, subject to applicable law.

A connected application can access the permissions you approve on its consent screen, including creative project data. Review the application and its privacy practices before authorizing it. Contact us if you need help withdrawing access. Keep independent copies of work you need for a client deadline.

4. Your content and commercial use

You keep the rights you already hold in text, images, references and other material you submit (Inputs). You are responsible for obtaining the copyright, trademark, image, privacy, confidentiality and other permissions needed to submit and process that material, including your client’s permission where required.

As between you and us, you may use generated results (Outputs) for personal or commercial projects. To the extent we acquire transferable rights in your Outputs, we assign those rights to you. This does not transfer someone else’s rights or grant a license to third-party material that appears in an Output. AI material may not qualify for copyright, and similar or identical results may be created for others. We cannot promise exclusive ownership, originality or freedom from third-party claims.

Before distributing work, check applicable licenses and permissions, factual claims, recognizable people, brands and platform rules. Commercial use remains subject to these terms, applicable law and any third-party rights. Our service does not provide legal clearance or an intellectual-property indemnity.

5. Permission to process your work

You authorize us and the providers needed for the requested feature to store, reproduce, transmit, transform and display your content to operate your account, generate results, deliver exports, provide support and protect the service. This permission is limited to those purposes; it is not an ownership transfer or permission to sell your work. It lasts as long as the content is processed for those purposes, including lawful retention described in our Privacy policy.

We do not use your private projects, client logos or Outputs in public marketing without separate permission. We do not train our own AI models on your content. Generation involves third-party providers; their processing and the limits of our retention assurances are explained in the Privacy policy. Do not submit a trade secret, regulated dataset or client-confidential material if the disclosed processing is incompatible with your obligations. A separate confidentiality or data-processing agreement must be agreed before you rely on one.

6. AI limitations and disclosure

AI can invent facts, miss instructions and produce inconsistent, biased, offensive or unsuitable results. Character continuity, exact likenesses, legible text and brand accuracy require human review. Do not treat an Output as verified information, professional advice, evidence of a real event or a decision about a person’s rights.

Clearly disclose AI-generated or manipulated material when law, platform rules or the context requires it. Do not remove required provenance, machine-readable identifiers or visible AI notices from distributed synthetic content. Realistic depictions of people or events need particular care. These user responsibilities do not replace our own legal disclosure or labeling duties.

7. Acceptable use

Use the app lawfully and respect other people. Do not:

• Submit or generate illegal material, infringe rights, or disclose personal or confidential information without authority.
• Create sexual exploitation of minors, nonconsensual intimate imagery, fraudulent impersonations, scams, threats or targeted harassment.
• Use the service to facilitate violence, serious harm, malware, unauthorized surveillance or unlawful discrimination.
• Access another person’s data, disrupt the service, probe security without permission, or bypass authentication, payment, rate limits, content safeguards or credit accounting.
• Misrepresent the app or its Outputs as another person’s verified work, or resell access through an unauthorized shared account.

8. Plans, payment and renewal

Plan prices, included credits, billing interval and taxes are shown on Pricing and at checkout. Monthly plans are prepaid and renew automatically until canceled. Your receipt identifies the amount charged, period and merchant. We do not charge for an unpublished feature or automatically turn a free account into a paid subscription.

Paddle is the authorized reseller and merchant of record for purchases processed through its checkout. It handles payment information, transaction taxes, receipts and payment-related requests under its Buyer Terms and privacy policy. We receive the payment status needed to supply your plan. Any currency conversion or bank fee imposed by your payment provider is separate from our listed price.

An allowance becomes available after verified payment confirmation. A declined or pending payment does not create credits. If a renewal remains unpaid or a subscription is paused, paid generation may become unavailable. Correct the payment method or contact support if you paid but access has not updated. We do not issue allowances solely because a browser displays a success page.

9. Credits, generations and errors

Credits measure access to AI operations inside this app; they are not money, a deposit, property redeemable for cash or transferable between accounts. Each paid period supplies a new allowance. Unused included credits expire at the end of that period and do not accumulate into the next allowance. Running out of credits does not trigger an automatic extra purchase.

The app shows the quoted credit cost before generation or regeneration. A request reserves that amount while the provider runs. A successful provider response can incur the charge even if you dislike the result or a later formatting or saving step fails. Certain requests rejected before work begins release the reservation. A timeout or interrupted connection may leave a reservation pending while we establish whether work was completed; do not repeatedly retry an uncertain request.

Report missing results, duplicate charges or an unresolved reservation with your account email, model and approximate request time. We will investigate and correct an erroneous debit or undelivered service as appropriate. A credit correction and a payment refund are different remedies. These mechanics do not remove your legal remedies for a faulty or misdescribed service.

10. Cancellation and refunds

Use Settings → Billing to open the billing portal, or use your Paddle receipt or Paddle buyer support to stop renewal. Check the confirmation and effective date. Paid access normally continues through the paid period after cancellation. Canceling does not delete projects, and deleting projects does not cancel a subscription.

Refund eligibility, withdrawal rights and what happens to credits are explained in Refunds & cancellation. A refund and cancellation are separate requests: if you want both, say so and confirm renewal is stopped. Nothing in these terms makes statutory refunds depend on unused credits.

11. Restrictions, complaints and account closure

We may restrict a request or account where reasonably necessary to address a material breach, security threat, unlawful content, nonpayment or a legal obligation. Where practical and lawful, we will explain the reason and allow a reasonable opportunity to correct the issue. Urgent protection or legal restrictions may require action without advance notice. Contact support to challenge a restriction or report infringing content; identify the material and your reasons without sending unnecessary private information.

You may stop using the service and request account closure through support. Cancel paid renewal separately. We will handle content deletion under the Privacy policy, subject to lawful record retention. If we permanently discontinue a paid service or terminate your paid access without your material breach, we will address undelivered prepaid service through the applicable refund process and, where reasonably possible, allow time to export your work.

12. Responsibility and legal remedies

We do not guarantee uninterrupted operation, a specific creative outcome, a client’s approval or acceptance by a social platform. You remain responsible for production decisions and your final published work. We remain responsible for obligations imposed on us by this agreement and law.

Nothing excludes or limits liability for fraud, deliberate misconduct, death or personal injury caused by negligence, or any liability or consumer remedy that cannot lawfully be excluded. For consumers, mandatory standards for digital services and remedies for foreseeable loss continue to apply.

For business customers only, to the extent permitted by law and subject to the exceptions above, neither party is liable under this agreement for indirect or consequential loss, and our total liability for claims arising in a twelve-month period is limited to the greater of USD 100 or the service fees you paid for that period. This limit does not reduce an amount we are required to refund. It does not apply where applicable law prohibits the limitation.

13. Changes to service or terms

We may update the service to improve it, address security or legal requirements, or respond to provider changes. For a material change that adversely affects a paid plan or increases a future renewal price, we will provide advance notice and any choice or consent required by law. A price change does not retroactively change an already paid period.

The version and update date appear on this page. Material contractual changes will be brought to your attention before taking effect, unless an urgent legal or security need requires otherwise. If you disagree, you may cancel future renewal and exercise any applicable refund or termination right. Changes do not retrospectively remove rights arising from earlier transactions. You can print or save these pages for your records.

14. Applicable law and resolving concerns

Kazakhstan law governs our software-service agreement, subject to mandatory protections and jurisdiction rules that apply where you live. This choice does not deprive a consumer of nonwaivable local rights. Paddle’s separate purchase contract has its own applicable-law provisions.

Send complaints to zhanibek@mail.ru with enough detail to identify your account and issue. For consumer complaints subject to Kazakhstan’s ten-calendar-day response requirement, we will provide a reasoned response within that period. You may use the competent consumer authority, available dispute-resolution bodies or a competent court; contacting us does not prevent those rights. Kazakhstan authority contact and complaint information is available through the Consumer Protection Committee. We do not impose a private arbitration requirement or a class-action waiver.

If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. No delay in enforcing a right automatically waives it. The English, Russian and Kazakh versions are intended to convey the same agreement; mandatory language rules and consumer protections prevail if a discrepancy arises.